FAQ


We at Pixelume Managed Digital Services like building quality digital experiences. We have and are gaining experience and knowledge in the field and thus crafted this FAQ page to answer any of the frequently asked questions we anticipate may be asked along the way.

Website Design FAQ

1I am totally new to this "website thing". How does the whole process work?
No worry, we are confident in our ability to properly serve your digital needs. You can learn about our process here
2How much does a website cost?
The short answer: The cost of a website can vary depending on various factors, just like the cost of a house may vary, so it’s impossible to say in one sentence.
The long answer: To get a better idea of the cost of what you want to do, give us a quick phone call. We’ll ask you a few questions about the nature of the site – what sort of interactivity the site will have, your graphic design needs, etc. Then we’ll be able to give you a ballpark figure. If you’re still interested, we can take it from there.
3How does the payment process work?
The project starts with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.
4What kind of businesses do you work with?
We can work with a broad range of company types [small start-ups, large corporations, non-profits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]
Our team efforts to take the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.
5How long does it take to build a website?
Our standard websites take approximately 4 to 8 weeks to create. Our E-commerce (online store) websites take approximately 3 months to create. This time will vary significantly from project to project.
*Please note, we are not responsible for delays in delivery time if clients delay in providing us with necessary content to complete the site.
6Who will I work with during the project?
We work directly with you. Based on your project needs and what stage of the process you are in during the project, our interactions with you may be more frequent at certain times than others.
7What platform do you build your websites on?
We build all of our websites on the open-source Content Management System (CMS) platforms (Wordpress etc.) as well as custom solutions within the MVC frameworks (CodeIgnitor, Laravel, CakePHP, CorePHP, .NET etc.) based on the discussed need of specific projects.
8Can you help me update my existing website that another web firm built?
It is difficult to say, as it depends on the current state of the site and the quality of development done. We mostly support websites that we have built, but we may accommodate any such request after consultation and exploration of possibilities that are realistic. There is no guarantee so sometimes an entire site overhaul may be recommended.
9Can you help me write content for my website?
Yes. We include copy writing and editing in all of our proposals. Should you request it, we’d be happy to quote for it.
10Can you help me source photos for my website?
Yes. We will help you source stock photos from credible sites. We can also have photography and videography done to produce custom photography and videos for your website if needed. This however must be discussed beforehand as it is an additional service that must be planned for in advance.
11Do I own my website?
YES! Everything that we build will be 100% owned by you. Because of our “managed” business approach, you can stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

Hosting FAQ

1Where is my website hosted?
All projects that Pixelume Managed Digital Services undertakes must live in our managed servers. On top of that Pixelume Managed Digital Services also has a 3rd party 24/7/365 security and monitoring team, so even when we are all sleeping, your server is being watched over. For every project we offer free hosting for the first three (3) months formally activated the day the completed project is officially handed over to you.
2How is my website backed up?
Pixelume Managed Digital Services backs up all of our client's websites daily, weekly and monthly on rotation. If a site is needed to be fully restored, there is no cost to the client.
3Will you provide a full copy/backup of our site if requested?
Yes, and at no cost! You 100% own everything that Pixelume Managed Digital Services creates for you and if requested we will provide a one-time full backup of your website. If additional backups are needed, there is a minimal cost incurred.
4Is my hosting fee refundable?
Unfortunately, we do not offer refunds on our web hosting accounts. Please also note that these fees are payable in advance.

Digital Marketing FAQ

1What is digital marketing?
Digital marketing basically marketing utilizing digital tools, within the digital space. It is an umbrella term that covers many unique services which include:

  • SEO (Search Engine Optimization)
  • PPC (Pay Per Click)
  • Analytics and conversion rate optimization
  • Content creation and marketing
  • Social Media Management (Facebook, Twitter, Google+, Pinterest, Instagram, LinkedIn, etc.)
  • Email Marketing
  • Marketing Automation
  • Reputation Management

Bear in mind though, the basis of your company’s digital marketing strategy and digital branding initiatives is your own high quality website. It starts and ends there. All these tools are positioned to elevate your brand and direct traffic back to what you own – your website.
2Why do I need to market my business online?
It’s obvious that in our post-modern business environment, approximately over 80% of all transactions involves an online search utilizing the ubiquitous internet. The internet has definitely been a major game changer in how we do business and how our customers do it as well.

With this in mind, it is almost foolhardy to ignore the importance of a strong digital presence these days. Regardless of the type of product or service you offer, your prospective customers are searching online for it. If your company is not properly represented online, be certain your competitors will be there to take viable business opportunities that should be yours.
3What sorts of businesses do you work with?
We offer experience and work with businesses of all sizes, from start-ups to SMBs and even larger national and regional brands. We offer our services to companies in all sorts of sectors, from insurance to local plumbers, contracting and engineering firms and photographers.
4Can you guarantee results?
With too many variables, especially with SEO (as Google’s algorithm is a secret), results in digital marketing can never be guaranteed. However, we insist on being upfront, open and honest with you about the strategies and initiatives that are to be employed for the best possible outcomes.

Also, we aren’t happy with results unless you are!
5How will you report and how do we know what you'll be working on?
At Pixelume, we like to keep our clients in-the-loop. When it comes to digital marketing metrics, reporting is an expectation as it communicates to you, the effect (successful or not) of your current initiatives. It also gives both you and us the critical feedback so we can know what strategies to tweak and where.

We send weekly or monthly performance reports, of completed and upcoming tasks. Additionally, we will also provide Analytics so you can keep track of performance yourselves.
6“How Much Is This Going To Cost Me?”
First off, cost is relative. That being said, we’ll be honest and say that we’re more affordable compared to you taking on a fulltime marketing person – plus you get the experience and capabilities of 20+ specialists, rather than just one individual.

For us, every client engagement is unique. Every business has its own issues, requirements, and goals. Our marketing services are crafted accordingly.

Let us know your budget, and we’ll do our very best to make it happen. If we think your budget is too low for the results you’re expecting, we’ll let you know. Even if that means we don’t end up working together
7How will we be able to contact you?
You can contact us via:
Phone: (868) 225-2174 or (868) 466-5978
E-mail: info@pixelu.me or digitalservices@pixelu.me
Company Website: Visit http://pixelu.me/contact-us/ or send us a message via live chat

What’s also good is, we can also arrange regular calls or visits when feasible and necessary, to make sure you’re always up-to-date with the project.
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